FAQs
Welcome to our Frequently Asked Questions. If you can't find what you're looking for, feel free to contact us.
1. Orders & Customisation
Q: Can I customise a journal for personal use?
Yes, we offer limited customisation for individual orders — including cover colour or a short message. For more detailed customisation, we recommend our bulk and corporate options.
Q: Do you offer bulk discounts?
Absolutely. Bulk pricing starts from orders of 20 units. Visit our Wholesale page or Contact Us to request a quote.
Q: What customisation options do you offer for bulk orders?
You can customise the cover, include branded pages, add wellness messages, and choose between paper types and binding formats. More info is available on our Wholesale page.
2. Shipping & Delivery
Q: Where do you ship?
We currently ship Australia-wide and welcome international enquiries. Delivery timeframes vary based on location and order size.
Q: How long will my order take to arrive?
Standard orders are processed within 3–5 business days. For customised or bulk orders, we’ll provide an estimated timeframe upon confirming your design.
Q: Can I track my order?
Yes — once your order is dispatched, you’ll receive a tracking link via email.
3. Returns & Exchanges
Q: Can I return or exchange a journal?
Due to the nature of our products, we do not offer returns for change of mind. However, if your journal arrives damaged or with a printing error, please get in touch within 7 days of receiving your order.
4. Our Products
Q: Are your journals eco-friendly?
Yes. We offer options printed on recycled paper and strive to use sustainable packaging materials whenever possible.
Q: Are the mental wellness prompts in every notebook?
Yes — all notebooks are mostly lined, but also include subtle prompts. You’ll find this info in each product description.
Q: Can I use your journals for a program or course I run?
Yes — we love partnering with coaches, educators, and wellness practitioners. We can co-create a journal tailored to your needs. Send us a message via our custom enquiry form or book a free discovery call.
5. Stockists & Wholesale
Q: Can I sell MB Journals in my shop?
Yes! Visit our Stockists & Retail Partners page for details or email us at mbjournals@outlook.com
Q: Do you offer samples?
Yes, we can provide a sample for bulk or wholesale inquiries. Shipping fees may apply.