Shipping & Returns Policy
Last Updated: 29/05/2025
We want you to feel confident when ordering from MB Journals. Below is our delivery and return policy:
Shipping Policy
Processing Times:
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Ready-to-ship products: Dispatched within 2–4 business days.
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Customised journals: Usually shipped within 15-20 business days after final approval.
Shipping Options:
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We ship across Australia and accept international orders.
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Shipping costs are calculated at checkout.
Delivery Estimates:
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Australia: 2–7 business days (depending on location)
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International: 7–21 business days
(Delays may occur due to customs or postal disruptions)
Tracking:
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All orders come with tracking. You will receive a tracking link once dispatched.
Returns & Refunds
Change of Mind:
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We do not accept returns on customised or personalised items unless the product is faulty.
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For non-custom products, you may request a return within 14 days of delivery. Items must be unused and in original packaging.
Faulty or Damaged Items:
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If you receive a faulty or incorrect item, please email us at mbjournals@outlook.com within 5 days of receiving your order. Include your order number and a photo of the issue.
Refund Process:
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Once approved, refunds are processed to your original payment method within 5–10 business days.
International Customers
We are proud to offer international shipping. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
If you have any questions about your order, feel free to reach out.